School Session Times (for Public Schools) To report an issue with a driver, attendant, bus company, parent, and/or studentįollow the DOE’s protocol for when a child goes missing.įor emergencies, always contact 911.To report a student was injured or hurt themself on the bus.On-going delays for bus arrival or pickup.A bus has not arrived at school before the school day has started/ended.When to Contact the Office of Pupil TransportationĬall OPT's customer service center at 71 for any of the following: You can view the routes and bus vendors assigned to your school in the School Route Search. To get an estimated pick-up or drop-off time for a specific student.Your school needs to know the exact location of the bus. A bus has not arrived at school before session start or end time.Boroughįind more Borough/Citywide office contacts.
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